Our Terms and Conditions
1. General
i. The owner of this web site is 'Temporal Reality Limited' trading as THOR Racing and TRL Performance whose address is Unit 7, Runway Farm, Honiley Rd, Meer End, Kenilworth, CV8 1NQ
ii. In these terms and conditions Temporal Reality Limited is referred to as "we", "our" and "us" and you, the Customer, are referred to as "you" and "your".
iii. Your contract for purchases made through this web site is with us.
iv. You agree that e-mail can be used as a long-distance means of communication. You must check that the details on our confirmatory e-mail to you are correct as soon as possible and you should print out and keep a copy of it.
v. No contract for the sale of any product will subsist between you and us unless and until we accept your order by way of dispatch. However we reserve the right to charge a 20% re-stocking fee for goods specifically ordered for you which we have paid for and have been shipped to us prior to your cancellation.
vi. You undertake that all details you provide to us for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the cost of the goods or services ordered. You will be liable to prosecution if you use a credit card or debit card fraudulently to order goods or services on this web site.
vii. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.
viii. Your statutory rights are not affected (in particular see below as to your rights to cancel your order within seven working days commencing with the day after the day on which you receive the goods) but otherwise all purchases are non-exchangeable, non-refundable and non-transferable save as set out in our returns policy. We reserve the right to charge a 20% re-stocking fee.
ix. You may cancel your order at any time prior to your order being processed by contacting us by e-mail or by post or by telephone during normal office hours. However if a part or item is ordered specifically to fullfill your order then your order cannot be cancelled once we have made payment to our suppliers and the goods have been shipped. We MAY restock these items and reserve the right to charge a 20% re-stocking fee.
x. Once we receive notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited from your credit card in relation to your order will be re-credited to that credit card account as soon as possible, and in any event within 28 days of your order, provided that the goods you wish to return are received in the condition that they were in when delivered to you.
We reserve the right to charge a 20% re-stocking fee to cover postage and administration charges.
2. Liability
i. This Liability section applies only to the extent permitted by law. For the avoidance of doubt, this does not exclude or limit any liability for
(a) personal injury (including sickness and death) where such injury results from our negligence or willful default, or that of our employees, agents or subcontractors or
(b) our fraudulent misrepresentation.
ii. We reserve the right to change these terms and conditions at any time by posting a revised set of terms and conditions on our web site and to change information, specifications and descriptions of products and services offered by us. All purchases made through this web site will be governed by the terms and conditions on this web site when the order is placed.
iii. We do not represent or warrant that the information accessible via this web site is accurate, complete or current. We endeavour to correct errors and omissions as quickly as practicable after being notified of them.
iv. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective or are of a different quantity to that stated on your order form, we shall, at our own option, make good any shortage or non-delivery, or replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing at the address stated in the confirmation e-mail within 28 days of delivery of the goods. Or, in the case of non-delivery, within 28 days days from the confirmation e-mail. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS. Details are as set out in our returns policy.
v. We do not accept liability for any indirect loss, or consequential loss, loss of profits, or loss of anticipated savings of any kind incurred by you or any third party arising out of the use of this web site or of any product or service purchased from us.
vi. We will only be liable in respect of any claim for direct loss up to the total price of the goods or services purchased.
3. Processing of orders
i. Credit and Debit cards are debited before items are dispatched by us. All prices exclude VAT sales tax, but this will be added (where applicable), along with any additional charges for shipping being shown at point of sale (checkout)and all such additions will be shown on the confirmatory email we will send to you.
ii. Every purchase you make shall be deemed performed in England and Wales. These terms and conditions are subject to the laws of England and Wales, and you agree that the courts of England and Wales will have jurisdiction in respect of any dispute arising under these terms and conditions.
iii. We aim to dispatch all in-stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with us or our suppliers. Some items may be unavailable and any current stock status is approximate. We are not able to supply dates our suppliers may get an item in stock.
iv. Our standard Returns Policy applies to all purchases from this web site.
4. Delivery and Entitlement (returns policy)
i. Any period stated within which you will receive your order is approximate. Time shall not be of the essence in relation to any order. Goods will be sent to the address given by you in your order and stated in the confirmatory e-mail.
ii. Title to any product ordered will pass to you once we have received payment in full for that order.
iii. If your delivery address is outside the United Kingdom you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; we advise each customer to contact their local customs office for further information.
iv. From time to time we may engage a third party to fulfil orders, a contract for the sale of these products will be made between the third party supplier and you.
v. Please note that the dispatch of goods across international borders is subject to opening and inspection by customs.
vi. Should you wish to return faulty goods please use the original packaging. We offer either a full refund, replacement or credit where the product is found to be faulty however we reserve the right to charge a 20% re-stocking fee if the goods are not found to be faulty.
5. Copyright Information
i. Please see the secific section on Copyright.
6. Miscellaneous
i. These terms and conditions; our returns policy, our pricing policy and our privacy policy; and your order and our confirmatory e-mail to you ("the contract") contain the entire agreement relating to your purchase. They supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations), whether oral or in writing, relating to your purchase.
ii. If any of these terms and conditions are held to be invalid or unenforceable, those terms and conditions will be struck out and the other terms and conditions will remain in full force and effect.
