Our Terms and Conditions

1. General

i. 'Temporal Reality Limited' trading as THOR Racing and THOR Garage Services (also referred to as THOR Racing and Garage Services) whose address is 894 Charter Avenue, Canley, Coventry, CV4 8AT

ii. In these terms and conditions Temporal Reality Limited is referred to as "we", "our" and "us" and you, the Customer, are referred to as "you" and "your".

iii. Your contract for purchases made through this web site is with us.

iv. You agree that e-mail can be used as a long-distance means of communication. You must check that the details on our confirmatory e-mail to you are correct as soon as possible and you should print out and keep a copy of it.

v. No contract for the sale of any product will subsist between you and us unless and until we accept your order by way of dispatch. However we reserve the right to charge a 20% re-stocking fee for goods specifically ordered for you which we have paid for and have been shipped to us prior to your cancellation.

vi. You undertake that all details you provide to us for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the cost of the goods or services ordered. You will be liable to prosecution if you use a credit card or debit card fraudulently to order goods or services on this web site.

vii. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.

viii. Your statutory rights are not affected (in particular see below as to your rights to cancel your order within seven working days commencing with the day after the day on which you receive the goods) but otherwise all purchases are non-exchangeable, non-refundable and non-transferable save as set out in our returns policy. We reserve the right to charge a 20% re-stocking fee.

ix. You may cancel your order at any time prior to your order being processed by contacting us by e-mail or by post or by telephone during normal office hours. However if a part or item is ordered specifically to fullfill your order then your order cannot be cancelled once we have made payment to our suppliers and the goods have been shipped. We MAY restock these items and reserve the right to charge a 20% re-stocking fee.

x. Once we receive notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited from your credit card in relation to your order will be re-credited to that credit card account as soon as possible, and in any event within 28 days of your order, provided that the goods you wish to return are received in the condition that they were in when delivered to you.
We reserve the right to charge a 20% re-stocking fee to cover postage and administration charges.

2. Liability

i. This Liability section applies only to the extent permitted by law. For the avoidance of doubt, this does not exclude or limit any liability for

(a) personal injury (including sickness and death) where such injury results from our negligence or willful default, or that of our employees, agents or subcontractors or
(b) our fraudulent misrepresentation.

ii. We reserve the right to change these terms and conditions at any time by posting a revised set of terms and conditions on our web site and to change information, specifications and descriptions of products and services offered by us. All purchases made through this web site will be governed by the terms and conditions on this web site when the order is placed.

iii. We do not represent or warrant that the information accessible via this web site is accurate, complete or current. We endeavour to correct errors and omissions as quickly as practicable after being notified of them.

iv. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective or are of a different quantity to that stated on your order form, we shall, at our own option, make good any shortage or non-delivery, or replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing at the address stated in the confirmation e-mail within 28 days of delivery of the goods. Or, in the case of non-delivery, within 28 days days from the confirmation e-mail. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS. Details are as set out in our returns policy.

v. We do not accept liability for any indirect loss, or consequential loss, loss of profits, or loss of anticipated savings of any kind incurred by you or any third party arising out of the use of this web site or of any product or service purchased from us.

vi. We will only be liable in respect of any claim for direct loss up to the total price of the goods or services purchased.

3. Processing of orders

i. Credit and Debit cards are debited before items are dispatched by us. All prices exclude VAT sales tax, but this will be added (where applicable), along with any additional charges for shipping being shown at point of sale (checkout)and all such additions will be shown on the confirmatory email we will send to you.

ii. Every purchase you make shall be deemed performed in England and Wales. These terms and conditions are subject to the laws of England and Wales, and you agree that the courts of England and Wales will have jurisdiction in respect of any dispute arising under these terms and conditions.

iii. We aim to dispatch all in-stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with us or our suppliers. Some items may be unavailable and any current stock status is approximate. We are not able to supply dates our suppliers may get an item in stock.

iv. Our standard Returns Policy applies to all purchases from this web site.

4. Delivery and Entitlement (returns policy)

i. Any period stated within which you will receive your order is approximate. Time shall not be of the essence in relation to any order. Goods will be sent to the address given by you in your order and stated in the confirmatory e-mail.

ii. Title to any product ordered will pass to you once we have received payment in full for that order.

iii. If your delivery address is outside the United Kingdom you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; we advise each customer to contact their local customs office for further information.

iv. From time to time we may engage a third party to fulfil orders, a contract for the sale of these products will be made between the third party supplier and you.

v. Please note that the dispatch of goods across international borders is subject to opening and inspection by customs.

vi. Should you wish to return faulty goods please use the original packaging. We offer either a full refund, replacement or credit where the product is found to be faulty however we reserve the right to charge a 20% re-stocking fee if the goods are not found to be faulty.

Returns information

General


Returns can only be made by prior agreement with Thor Racing.

Any product returned to us must be returned with all associated items originally sent as part of the product and in the same packaging, unless otherwise agreed with Thor Racing.

You should return any product to us via a suitably insured means based on the value of the product. You should retain any receipt confirming the return. If returned products are lost we will not be liable for them.

Software can only be returned if the seal on the product is completely intact. The only exception to this is if the product is faulty or misdescribed. Should this be the case, please contact us.

Unwanted Goods


We are not obliged to accept the return of an unwanted good unless covered by the Distance Selling Regulations. In that instance, you will be required to notify us in writing within 7 working days after the date of delivery. The goods must be returned in an unused and re-saleable condition within 7 days of our receipt of your cancellation. You will be responsible for the cost of safe carriage back to us, or for informing us to collect the goods at cost to you.

After 7 working days of the date of delivery, we are entitled to accept returns at our discretion. Contact us to find out if this is possible. Any goods returned will be unopened and in a re-saleable condition, and will be subject to an administration and handling fee of 20% of the invoice value. You will be responsible for the cost of safe carriage back to us.

Postage and packing costs are non-refundable.

Damaged, Defective or Faulty Goods

Thor Racing will repair or replace any product that has failed in normal usage as long as the product has been used as intended and does not, on examination, display any signs of misuse.

Should we attempt to repair the product and find that no inherent manufacturing fault exists, we will return the product to you and charge you 20% of the product's selling price to cover the cost of the testing process.

If you are dissatisfied with the quality of the goods or the goods are damaged or wrongly supplied, you must give written notice to Thor Racing within 7 working days of delivery. We will arrange as our option to refund or replace the goods.

Should you need to return a product due to an error on our part we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.

Work

'We will complete the work as agreed with you'
What our promise means to you

  1. If your vehicle is booked in, in advance, we will endeavour to have the appropriate parts in stock to complete the work as agreed at the time of booking. If this is not possible we will contact you prior to the date of your booking to re-arrange, in which case you may also exercise your right to cancel the booking.
  2. If during the performance of the agreed work, it becomes apparent that additional time, labour or parts will be necessary to address consequential/additional needs not previously recognised, we will contact you to agree prior to commencement of this additional work, giving you the opportunity to accept and agree a new completion time/date, or decline and exercise your right to cancel the booking.
  3. If your vehicle is dismantled, we will not compel you to agree to the completion of additional work. We will always offer an option of re-assembly within the original price, where possible. We will also make you aware of any operating and/or safety implications of not having this work carried out.
  4. We undertake to guarantee all service and repair work against failure. We will inform you where parts are provided with a manufacturer's warranty. We will tell you about the duration of any warranty or guarantee and how to exercise it.
  5. Any guarantees or warranties provided with parts or labour are in addition to your existing consumer rights.
  6. Replaced parts will be made available for you to view and examine until collection of the vehicle unless otherwise agreed. You should only ever remove these from the premises if you have the ability to dispose of them in an environmentally responsible manner.
  7. Servicing carried out as required by the new vehicle warranty will be performed according to the vehicle manufacturer's service specifi cation and documentation detailing this will be provided, unless otherwise specifi cally agreed and authorised by signature.
  8. We will remain responsible for ensuring the quality of any subcontracted work carried out under the agreed booking.
  9. We will agree with you the parts to be used, prior to commencing work.
  10. We will carry out all work within an agreed timescale, exercising the reasonable skill and care you are entitled by law to expect. If the work is likely to take longer we will contact you.
  11. We will obtain permission from the warranty provider prior to starting any repairs covered by any warranty, as long as we have been made aware that the vehicle is covered by a warranty.
  12. We will promptly and effectively respond to any questions you have regarding the completed work and swiftly investigate any issues with the work. Where possible we will rectify any issues at no extra cost.

We would advise you to

 

For your information
Where applicable, we observe the requirements of all legislation and regulatory requirements, including:
Misrepresentation Act 1967
Unfair Contracts Terms Act 1977
Sale of Goods Act 1979
Supply of Goods and Services Act 1982
Road Traffi c Act 1988
Unfair Terms in Consumer Contracts Regulations 1999
Sale and Supply of Goods to Consumers Regulations 2002
Motor Vehicle Block Exemption Regulation (EC) 1400/2002
Business Protection from Misleading Marketing Regulations 2008
Consumer Protection from Unfair Trading Regulations 2008

6. Storage Charges and Late Payments

If work on your vehicle has been completed and you have been notified of the completion and the total cost owed, failure to settle any outstanding debts beyond a 7 day period will incur a storage charge and possible interest of the outstanding debt.

Storage will be charged at 25+VAT for each day (including weekends) the outstanding debt is not settled or the vehicle remains uncollected.

Payment of the initial invoice for works carried out does NOT mean you will not also be liable for a storage charge if you do not collect the vehicle after 7 days.

The storage charge is set at this level to encourage you to collect your vehicle promptly (as space is a premium) and to settle your debt promptly (as cash flow is a premium).

Interest on Debts Owed

We reserve the right to charge 5% above the current Bank of England base rate on any outstanding debt.

Note:

We urge all out clients to keep in contact with us and discuss any problems you have in settling an outstanding debts or collection of vehicle.

We are able to deliver the vehicle for you if you do not have the time to collect, provided any outstanding debts are settled.

7. Copyright Information

i. Please see the secific section on Copyright.

8. Miscellaneous

i. These terms and conditions; our returns policy, our pricing policy and our privacy policy; and your order and our confirmatory e-mail to you ("the contract") contain the entire agreement relating to your purchase. They supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations), whether oral or in writing, relating to your purchase.

ii. If any of these terms and conditions are held to be invalid or unenforceable, those terms and conditions will be struck out and the other terms and conditions will remain in full force and effect.

 


 
 
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